Contact

Talk to a human

Enterprise volume, a chain we do not index yet, an integration question the docs leave open — all of it goes to the same small team that writes the indexer.

Email us

One address, read by the team. Include what you are building and the rough monthly request volume you expect — it saves a round trip.

noreply@emails.tickwise.xyz

Try these first

  • Which chains and protocols are served
    Generated from the same registry the API answers from, so it cannot disagree with a request.
    Coverage
  • A call is failing and you want to know why
    Every status code we return, what causes it, and whether retrying will help.
    Errors
  • Data looks stale
    Real indexing lag per chain, polled live — not an uptime badge.
    Status
  • What a plan costs and what a call costs
    Prices and per-endpoint unit costs, both read from the live catalogue.
    Pricing
  • Keys, quota, invoices, changing plan
    Self-serve in the portal. Nothing here needs us in the loop.
    Portal

Enterprise and new chains

We serve Uniswap v4 on Ethereum and Avalanche today, and that is the whole list — see coverage. Adding a chain is real indexing work rather than a configuration flag, so if you need one that is not there, tell us which and what volume it would carry; that is what decides the order we do them in.

There is no published enterprise tier beyond the plans on the pricing page. We are not going to advertise a custom SLA we have not yet had to meet.